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Frequently Asked Questions

Find quick answers about subscriptions, streaming, setup, payments and IPTV support.

Can I use IPTV without satellite service?
IPTV works through the internet, so no satellite dish is required.
Do you offer a refund?
Yes. Please review our refund policy before purchasing.
Do you provide TV Guide / EPG?
Yes, EPG support is available for many channels.
How much internet speed do I need?
We recommend at least 15 Mbps for stable HD streaming.
Can I use my subscription on multiple devices?
One subscription usually works on one device at the same time.
When does my subscription start?
Your subscription starts once your activation details are delivered.
What payment methods are available?
We support secure online payment methods and cards.
My account is not working. What should I do?
Restart your device and contact support if the issue continues.